Gregory Consulting Group

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Gregory Consulting Group Support

Our dedicated staff includes professionals who are instantly willing to assist you with any questions or concerns you may have regarding your account, billing terms and add-ons, upgrades, and troubleshooting. For quick answers to many common questions regarding Web Hosting and your Gregory Consulting Group account, try our FAQs, if you need visual instruction, try our helpful Online Tutorials, which are flash-based and play like a movies on your computer. If you are in need of immediate support or would like to directly ask our staff questions regarding billing, sales, or support, please open a Support Ticket.

Contact Support
Gregory Consulting Group Houston, Texas	Email Contacts Support Department: support@gregorycg.com Billing Department: support@gregorycg.com Comments: support@gregorycg.com

Flash Tutorials

FAQs
Frequently Asked Questions

Pre-Sales Questions

Technical Questions

Account and Billing Questions

Answers

Pre-Sales Questions

Is there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, semi-anually or annually. You can also cancel at any time.
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2. How soon will my account be set up and ready for use?
Account orders are setup instantaneously.
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Do I have access to update my site 24 hours a day?
Yes absolutely.
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Do you offer Unlimited/Unmetered Bandwidth?
No, Companies that offer these gimmicks normally can not deliver what they promise. Most websites only use about 500 megs of space and around 1000 megs of transfer.
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Do you host Adult sites l?
Yes, legal adult sites are allowed.
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Is my site backed up and how often?
We provide daily backups of data on our servers. However, it is the clients responsibility to do all back ups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility.
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How fast are your connections?
Our servers are located in the Softlayer Datacenter. The SoftLayer Dallas datacenter is a Tier IV datacenter facility located inside the well known INFOMART telecom hotel near downtown Dallas. Specializing in datacenter and hosting facilities, INFOMART is home to multiple datacenters including MCI, Level 3, Equinix, Verio, Switch & Data, Verizon, DataSides, and more. The building sits atop three redundant electrical grids from TXU delivering diverse power to each quadrant of the building. HVAC needs are supplied via five one hundred ton onsite water chillers to deliver N+1 cooling requirements. Home to over twelve switch sites and thirty-five different carriers, INFOMART houses technology and telecom related businesses in a complex communications ecosystem.
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What are your server specifications?
Current servers are 2.4 AMD Dual-Core Opteron machines with 2GB of RAM.
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Technical Questions

I changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.
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How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account or you can visit our Flash Tutorials.
Incoming mail (POP3) server:
mail.yourdomain.com

Outgoing mail (SMTP) server:
mail.yourdomain.com
* set SMTP authorization within your email program to have the server authenticate you as a registered account holder.
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I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP.
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What is the path to perl?
#!/usr/bin/perl
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Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.
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Account and Billing Questions

Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.
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How can I change my account or billing information?
If you need to update your account or billing information, just log into our client area located here, https://gregorycg.com/billing.
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How do I cancel my Account?
You can cancel your account at any time by sending email to support@gregorycg.com. There are no cancellation fees.
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